Help & FAQ

Everything you need to know about setting up and managing your reunion with Reunite.

✨ Your First 15 Minutes

New here? Welcome! You don't need to be techy to run a great reunion. Here's the simple order to set things up. Do them one at a time — there's no rush, and nothing breaks if you skip around.

1
Add your first event

This is your reunion weekend — the dinner, the mixer, the tailgate. Click "+ Add Event" and fill in the name, date, time, and place. Don't have all the details yet? That's fine — leave them blank and come back later. You can add as many events as you want.

2
Upload your school logo

In the Edit Reunion section, upload your school's logo. Reunite automatically picks colors from it to make your page look official and familiar — the kind of thing that makes classmates go "oh, this is legit."

3
Decide how you'll collect money

You have two easy options — pick whatever feels comfortable:

Option A — Online (recommended): Connect Stripe so classmates pay by card right on your page, and the money lands directly in your bank account. No chasing people for Venmo. Here's how Stripe works — and why it's safe →

Option B — Manual: Collect cash, checks, or Venmo yourself, and just mark each person as paid in your dashboard. No Stripe needed. Reunite still tracks everything for you.

4
Share your page & watch the RSVPs roll in

Click "Copy Share Link" at the top of your dashboard. Then paste it into your class Facebook group, a group text, or an email chain. That link is how classmates find your page, RSVP, and (if you set up payments) buy their tickets. This is the fun part — you'll see RSVPs appear in your dashboard automatically.

💡 That's the whole setup. Everything else — sponsors, the class fund, the budget tracker, photo gallery — is optional and there whenever you want it. Scroll down for answers to common questions, or email support@myreuniteapp.com anytime. A real person (Tyler) will help you.

🚀 Getting Started
How do I create my reunion page?
Go to myreuniteapp.com, click "Create Your Reunion", fill in your school name, graduation year, city, and your contact info. Your page is live instantly — no technical skills needed!
How do I get back to my dashboard?
There are two ways to access your dashboard:

1. Direct URL — Your dashboard URL is myreuniteapp.com/admin?slug=YOUR-SLUG. Bookmark it for easy access. This was included in your welcome email.

2. Sign In — Go to myreuniteapp.com/login, click "Sign In", and enter your email and password to access your dashboard from any device.

If you need help finding your link, email us at support@myreuniteapp.com.
How do I share my reunion page with classmates?
In your dashboard, click the "📋 Copy Share Link" button at the top. Then share it anywhere — Facebook groups, text messages, email chains, wherever your class hangs out. Your reunion URL is myreuniteapp.com/reunion/YOUR-SLUG.
Can I have multiple co-organizers?
Yes! In your dashboard, scroll to the Co-Organizers section. Enter their email and name, click "Send Invite →" and they'll get an email with direct dashboard access. They can manage everything just like you.
📅 Events & Tickets
How do I add events to my reunion weekend?
In your dashboard, click "+ Add Event" at the top or in the Events section. Add the event name, date, time, venue, and ticket price. You can add multiple events — Friday mixer, Saturday dinner, Sunday brunch, etc.
What if my event is free?
When adding or editing an event, check the "🎉 This event is free" checkbox. It will show "Free 🎉" on the reunion page instead of "Pricing Coming Soon". Leave the ticket price at $0.
What if I haven't set ticket prices yet?
No problem — just leave the ticket price at $0 and don't check the free box. It will show "Pricing Coming Soon" on the page. When you're ready, edit the event to set the price, then use the "Send Ticket Payment Request" blast to notify everyone who already RSVPed.
How does the countdown timer work?
When adding or editing an event, check the "⭐ Use this event for the countdown timer" box. Only one event can be the countdown event. This is typically your main reunion dinner or dance.
💰 Payments & Fundraising
How do ticket payments work?
When classmates RSVP and select a ticketed event, they pay securely via Stripe right on the page. Payments are collected through Reunite's Stripe account and then transferred to you. A small platform fee of 3% + Stripe's standard processing fee is deducted from each transaction. Reunite handles all the processing — you just collect the funds!
What about donation pledges?
When someone submits a pledge, they get an email with a Stripe payment link. When they pay via that link, Reunite automatically marks the pledge as paid, updates your fundraising total, and emails you a notification. For cash/check/Venmo donations, you can manually log them in the Donations panel.
How do I track all the money coming in?
The Donations panel in your dashboard shows every transaction — online payments, pledges, offline donations, and RSVP ticket revenue. You can edit amounts, mark pledges as paid, log offline donations, and manually adjust the total raised at any time.
Can I accept cash, checks, or Venmo?
Yes! In the Donations panel, click "+ Log Offline Donation". Enter the donor's name, amount, and payment method (Cash, Check, Venmo, Zelle, etc.). The fundraising total updates automatically.
🤝 Sponsors
How does sponsorship work?
Businesses can submit a sponsorship inquiry on your reunion page. You'll get an email with their contact info. Once you collect payment (however works best for you), approve them in the Sponsors panel and upload their logo — it will appear on your reunion page automatically.
How do I create sponsorship tiers?
In the Sponsorship Tiers section of your dashboard, click "+ Add Tier". Set a name, amount, and description (e.g. "Gold Sponsor — $500 — Logo on all signage + 2 VIP tickets"). These display on your reunion page as clickable options.
💳 Setting Up Stripe Payments
What is Stripe and why do I need it?

Stripe is a secure payment service used by millions of businesses worldwide — think of it like a digital cash register for your reunion. When classmates buy tickets online, Stripe collects the payment and deposits it directly into your bank account. You don't need any technical knowledge to use it.

Reunite uses Stripe so that your money goes directly to you — we never hold your funds. Reunite automatically takes a small 3% platform fee from each transaction to keep the service running.

How do I connect Stripe to my reunion?

It's easier than it sounds! Here's exactly what to do:

  1. Go to your reunion dashboard
  2. Find the 💳 Stripe Payments box (top right of the page)
  3. Click "Connect with Stripe →"
  4. You'll be taken to a Stripe page — don't worry, this is safe and secure
  5. Fill in your information (see below for exactly what to enter)
  6. When finished, you'll be brought back to your dashboard with a green ✅ Connected badge

The whole process takes about 5 minutes.

What information does Stripe ask for?

Stripe is required by law to verify who they're sending money to — this protects everyone. Here's what you'll need and what to enter:

Legal Business Name
Enter your full legal name (e.g. "Jane Smith"). You don't need to be a registered business — your personal name is fine.
Business Name (DBA)
Optional. You can leave this blank, or enter something like "Mosley Class of 2006 Reunion".
EIN / Tax ID
You can use your Social Security Number here — this is completely normal and safe for individuals. Stripe uses this only to verify your identity, not to charge you anything.
Business Address
Your home address is perfectly fine.
Industry
Select "Recreation and entertainment" or "Membership organizations" — either works for a reunion.
Business Website
Use your reunion page URL, for example: myreuniteapp.com/reunion/your-school-name-year
Bank Account
You'll need your bank routing number and account number (found on a check or in your banking app). This is where Stripe deposits your money.
Is it safe to enter my SSN and bank info?

Yes — Stripe is one of the most trusted payment companies in the world, used by Amazon, Google, and millions of other businesses. They are regulated by financial authorities and use bank-level encryption to protect your information.

Reunite never sees your SSN or bank account details — that information goes directly to Stripe on a secure connection. We only see a confirmation that your account is connected.

When do I get paid?

Once your Stripe account is connected and verified, payments typically arrive in your bank account within 2 business days of each transaction. Stripe handles all of this automatically — you don't need to do anything to receive your money.

You can also log into your Stripe dashboard at any time to see your balance and payment history.

What are the fees?

There are two fees on each ticket sale:

Stripe processing fee: 2.9% + $0.30
This is Stripe's standard fee for processing credit/debit card payments. Every online payment processor charges something similar.
Reunite platform fee: 3%
This keeps Reunite running — hosting, email, support, and ongoing development.

Example: On a $30 ticket, Stripe takes ~$1.17 and Reunite takes $0.90. You receive $27.93.

What if I get stuck during Stripe setup?

No worries — just contact us and we'll walk you through it step by step. Email us at support@myreuniteapp.com or use the contact form below. We're happy to jump on a quick call if needed.

✉️ Contact Support

Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.

Or email us directly at support@myreuniteapp.com